UK Delivery

Orders recieved Monday - Friday 9 AM - 2 PM will be dispatched on the same day.

Any orders recieved after 2 PM will be dispatched the next working day.

Parcels weighing up to 1 Kg will be dispatched by Royal Mail - £2.99 P+P

Parcels weighing over 1Kg will be dispatched by Parcelforce 48 Hour service - £5.99 P+P

For any European or International deliveries please contact us directly for a quote.

Returns

We hope you will be happy with your purchase. We are happy to refund or exchange products returned within 14 days of receipt.

Your right to cancel can be exercised in writing by contacting us at DZine Limited, Unit 5 Glen Industrial Estate,Essendine,Stamford,Lincolnshire,PE9 4LE or by emailing us at sales@dzinedirect.com

Under the Distance Selling Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. 

It is important that items are returned in perfect condition so please take care of them and pack them appropriately.

We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods.

Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

In the unlikely event that a product is faulty, please contact our customer services department. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.